In this post, Microsoft dynamics CRM development experts explain the need of a knowledge article, latest features and enhancements made in knowledge management. You can read more here.
Dynamics CRM 2016, is bringing new features and improvements over its predecessors.
Today I want to talk a little about the new knowledge base, for which we must mention that it is not an optimization on traditional KB, because the Microsoft team has decided to incorporate a new, parallel to the current, with access through the Interactive Service Hub.
|Articles||Knowledge Articles (2016)||Parature Integration|
|Traditional CRM articles||Supports major and minor versions||Only available with CRM Online|
|Does not support knowledge search||Supports knowledge search||Supports all Parature capabilities|
|Limited editing options||Supports publishing to external portal||Supports knowledge search|
|No article expiration||Delayed publishing||Can be surfaced in USD|
|Limited translation options||Supports expiration and archiving|
|No custom article life cycles||Supports multiple translations|
|Full WYSIWYG Editor|
Note: a big detail, there is currently no migration path from legacy knowledge base to new knowledge articles
Why Do You Want a Knowledge Article?
The new advanced article editing:
This is the new look and feel of the knowledge articles. As you can see, it looks like the tablet version:
In order to enable Knowledge search you need to go to Service Management Settings:
Hope this article will help you in understanding the improvements made to knowledge management. Feedback for this post is open. You can share your thoughts and let the author know about your doubt (if any), so that it can be resolved soon.
Aaron Jacobson is a Microsoft Dynamics CRM professional and has written many articles related to CRM. This post has covered enhancements in knowledge management. Author has also mentioned the major characteristics and differences in this post. If you did not get any point or have doubts, write directly to the author via comment and wait for the response.
Technoligent is prominent name in IT industry having stable team of resources working on various technologies from decades. Our full fledged team of resources assures experts solutions for top IT industries in India and USA. Today, we are giving quality IT outsourcing services to our clients with wonderful exposure to different IT domains.
We work together with Technoligent in a mobile Project. It was not easy to develop, but the Team of Technoligent was very professional and we did a perfect solution for the european Sailors. Now we look forward to realise the next Projects together... Moreby Jorg B (Austria)
We found a reliable and efficient partner in Technoligent, ready to support our strategy of offshore software development. Technoligent has particularly impressed by the speed of response to any request for the development of software applications and for their maintenance... Moreby Fabio Durso